Introduction:

This Privacy Policy describes how PRABAKARAN KRISHNAN and its affiliates (collectively "PRABAKARAN KRISHNAN, we, our, us") collect, use, share, protect or otherwise process your information/personal data through our website https://teltam.in/ (hereinafter referred to as Platform). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.

Collection:

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes but is not limited to personal data/information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID and/or any such information shared as proof of identity or address. Some sensitive personal data may be collected with your consent, such as your bank account or credit/debit card information, biometric information (facial features, physiological information) in accordance with applicable laws. You always have the option not to provide information by choosing not to use a particular service or feature on the Platform. We may track your behaviour, preferences, and other information you provide. We will also collect information related to your transactions on the Platform and third-party business partner platforms. When such a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies.

If you receive an email or a call from a person/association claiming to be PRABAKARAN KRISHNAN seeking any personal data like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

Usage:

We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide the ability to opt-out. We use your personal data to assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; to resolve disputes; troubleshoot problems; inform you about offers, products, services, and updates; customise your experience; detect and protect against errors, fraud and other criminal activity; enforce our terms and conditions; conduct marketing research, analysis and surveys; and as otherwise described at the time of collection. Your access to these products/services may be affected if permission is not provided.

Sharing:

We may share your personal data internally within our group entities, affiliates, and other corporate entities. These entities may market to you unless you opt-out. We may disclose personal data to third parties such as sellers, business partners, third-party service providers including logistics partners, prepaid payment instrument issuers, third-party reward programs, and other payment options you opted for. These disclosures may be required to provide services/products, comply with legal obligations, enforce user agreements, facilitate marketing and advertising, prevent, detect and investigate fraudulent or illegal activities. We may disclose personal and sensitive personal data to government agencies or authorized law enforcement agencies if required by law. We may disclose personal data to enforce our Terms of Use or Privacy Policy, respond to claims, or protect rights, property, or personal safety.

Security Precautions:

To protect your personal data from unauthorized access, disclosure, loss or misuse we adopt reasonable security practices and procedures. We adhere to security guidelines and offer the use of a secure server. However, transmission over the internet is not completely secure, and users accept the security implications. Users are responsible for ensuring the protection of login and password records for their account.

Data Deletion and Retention:

You may delete your account via profile settings. This results in loss of all account-related information. We may refuse or delay deletion in case of pending grievances, claims, shipments or services. Once deleted, access is lost. We retain personal data no longer than required, or as required by law. Anonymised data may be retained for analytical and research purposes.

Your Rights:

You may access, rectify, and update your personal data directly through the functionalities on the Platform.

Consent:

By visiting our Platform or providing information, you consent to collection, use, storage, disclosure and processing in accordance with this Privacy Policy. Disclosure of data relating to others assumes you have authority to provide such data. You consent to being contacted via SMS, instant messaging apps, calls, and/or email for purposes described. You may withdraw consent by contacting the Grievance Officer, with “Withdrawal of consent for processing personal data” in subject line. Withdrawal will not be retrospective, and services may be restricted accordingly.

Changes to this Privacy Policy:

Please check our Privacy Policy periodically for updates. We may update this Privacy Policy to reflect changes in our information practices and alert/notify you as required by law.